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Tracksmith is an Independent Running Brand

We honor the Amateur Spirit upon which the sport was founded and champion the Running Class – the non-professional yet competitive runners dedicated to the pursuit of personal excellence. We offer well-considered, authentic products for training, racing and recovery. Our aim is to celebrate, support and add to running’s distinct culture.

Our office and flagship retail store are located at 285 Newbury Street in Boston’s historic Back Bay neighborhood. We host group workouts for all ability levels on Tuesday, Thursday and Sunday, followed by recovery snacks and beverages on the roof deck. Our space is bright, airy and distinct, filled with bright, ambitious and original thinkers. We’re always looking for great talent as we continue to grow the team. 

Our current openings are listed below. 

Customer Service Representative

Tracksmith is looking for a Customer Service Representative to help elevate and strengthen our brand message through daily interactions with customers. The ideal candidate has proven written and verbal communication skills. The candidate should be comfortable answering inbound calls, chats, and emails in a professional, accurate, and timely manner.

Tracksmith is a nimble team of highly motivated and productive individuals. It is a fast-paced environment with high expectations across the organization. However, we put a strong focus on quality – both the quality of what we produce and the quality of life for our employees. 


Responsibilities:

• Build and maintain positive relationships with Customers by providing prompt, courteous, and accurate customer service.
• Interact effectively and professionally with peers, other departments, and business partners, representing the company in a positive and supportive manner always.
• Problem solve complex issues that involve various programs and partners, initiating personalized solutions for customers.
• Adhere to department policies and procedures.
• Take ownership of continued education and participate in ongoing training as assigned.
• Other projects or tasks as assigned.


Requirements:

You have continuously proven yourself academically, personally and professionally. You have strong customer contact handling skills and active listening. You have strong organizational skills with the ability to perform multiple tasks and adjust quickly in short timeframes with limited supervision. Knowledge of Zendesk and Shopify are a benefit. You thrive in a changing business environment and are flexible and committed to achieving goals. An interest and understanding of the sport is desirable.

If you are interested in applying for this position, please submit your resume here.

Graphic Designer

Tracksmith is looking for a Graphic Designer to help elevate and strengthen our brand message through all visual communications online and offline. The ideal candidate has a solid understanding of design principles, especially typography and branding, across both digital and print formats. You need to be able to design within an established brand identity system, while pushing the direction forward. Daily design projects will include marketing emails, digital lookbooks, print materials, retail displays and apparel graphics. You will also help prepare assets for production across various formats and executions.

Tracksmith is a nimble team of highly motivated and productive individuals. It is a fast-paced environment with high expectations across the organization. However, we put a strong focus on quality – both the quality of what we produce and the quality of life for our employees. This is a full-time position that will report to the Creative Director.


Responsibilities:

• Collaborate with the creative team to articulate and execute designs.
• Create marketing assets consistent with our brand image.
• Assist in studio and on-location photoshoots.
• Design and prepare email campaigns.


Requirements:

You have continuously proven yourself academically, personally and professionally. You have succeeded in demanding, fast-paced, entrepreneurial environments. You have 3+ years design experience at an agency or premium consumer brand, and an education in graphic design or similar. You have expert knowledge of typography and grid systems, and advanced Adobe Creative Suite skills. You have a solid creative portfolio that features design and production across various projects. An interest and understanding of the sport is desirable.

If you are interested in applying for this position, please submit your resume here.

Retail and Community Associate

Since we opened the Trackhouse doors in April, we’ve been growing our presence on Newbury Street. More that just a retail space, the Trackhouse is where runners come to train, connect, relax and indulge themselves in the sport they love. We’re looking for team members to help enhance the customer experience at the Trackhouse, guiding their retail journey and engaging them as athletes.


REQUIREMENTS:

• Strong retail experience and running background or interest.
• Experience in supporting and executing special events.
• Availability for at least 5 weekend days a month, 15-20 hours per week.
• Great interpersonal communication skills.
• Attention to detail and organization.
• General knowledge of the Tracksmith brand and the Boston running community.


TO APPLY:

If you are interested in applying for this position, please submit your resume here.

NAME YOUR JOB

 

Interested in working at Tracksmith, but don't see a job
description for you? Tell us the job you want.

We're a small and growing team building a new type of
running brand. We're always looking for smart, talented
individuals who want to redefine the world of running. 

Send us your resume and describe the job you want and
what you'd do the first three months on the job.

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